SAP Customer Relation Management (CRM)
Introduction
In today’s competitive market, individuals who possess essential business and technological skill enjoy a significant advantage over their peers. This is particularly true if your expertise includes SAP software. The SAP Certification program provides that competitive edge. When you are sap certified, you join a distinguished community of experts recognized globally. Today more than 14,000 consultants and users worldwide are part of this exclusive community.
Career Opportunities
- Within an OrganizationAs an SAP Certified Consultant a leading company could absorb you. Based on your experience and your functional expertise, you would start as a consultant or gain lateral entry as a Project Manager. The exposure you get will be the much-needed catalyst for your compensation package to climb more than a few notches.
- As an Independent ConsultantAs an SAP functional consultant you can work independently and your earning potential becomes that much higher. You would be the one person that companies across the globe turn to for all their SAP related needs.
- As an SAP TrainerEmployees of most SAP customers require extensive training and who better to provide that than you – an SAP Certified Consultant. With your SAP Certification and a few years of experience, you also have the option of becoming an SAP Trainer.
Course Overview
Customer Relation Management
- Introduction & CRM Overview
- Foundation and Architecture of mySAP CRM
- mySAP CRM Analytics
- mySAP CRM Marketing
- mySAP CRM E-Commerce
- mySAP CRM ChannelManagement
- mySAP CRM Sales
- mySAP CRM Interaction Center
- mySAP CRM Service
- mySAP CRM Field Applications
- Implementation & Operation of mySAP CRM
Base Customizing
- CRM Basic Data
- Business Partner
- Organisational Model
- Product Master
- Customizing settings for each object
- CRM Business Transactions
- Overview of generic functions in business transactions
- Activity Management
- Customizing for these objects
- Process Control and Determination
- Partner Determination
- Overview of Pricing in CRM
- Output Determination
- CRM Billing
Specialization 1 – Sales
- Introduction to Sales Scenarios
- Opportunity Management
- Copy Control
- General Quotation and Order Management Process
- Quotation Managemnt
- Order Management
- Special functions in quotation and order management
- Contract Management
Specialization 2 – Interaction Centre
- Getting Started, Terminology
- Architecture, Landscape
- Agents Functions and Processes in IC
- Creating IC Profile
- Framework Profile
- Configuring Components
- IC Management Functions
Specialization 3 – Telesales & Telemarketing
- Overview of Marketing.
- Project
- And much more…
Course Duration
16 Days
To register for this course please call us on 020 3137 5228 or send an email to info@wizcore.com
