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SAP Post Implementation Support: WIZCORE provides maintenance services for the clients
that have already working SAP solutions. The service consists in remote support
of the client's SAP administrators (technical support) and users that work on SAP
system (application support) as well as outsourcing services.
Reduction in SAP maintenance costs - Maintenance services are provided under a permanent
agreement and help reduce SAP maintenance costs. The costs of using the system may
be planned in advance (a permanent agreement with a strictly defined scope and a
lump payment). The system is supervised by specialists who thanks to their wide
expertise in many SAP implementations solve problems quickly and efficiently. The
system users as such may focus on their essential duties and administrators may
improve and develop IT solutions instead of currently dealing with repetitive users
inquiries.
Service scope tailored to needs - The cooperation
scope is defined separately with each client and may include:
- Technical support : In-house support for
SAP administration team (the client's employees) or outsourcing of the client's
SAP system administration (WIZCORE consultants serve as client's SAP administrators)
- Application support : In-house support of
client's SAP users (application service)
SAP administration support - Within this service
WIZCORE continually controls the security and efficiency of the systems used and
assists in system development planning. This gives the client a guarantee of infallibility
of the system and security and allows to focus on other areas of operation.
SAP application support - WIZCORE consultants
provide in-house support in solving problems that arise during everyday use of the
system. Moreover, the client's SAP system is constantly monitored with the aim of
finding possible faults e.g. in data entered by users or in areas that may cause
problems in future. Wizcore’s application support concerns the full scope
of modules of mySAP ERP (SAP R/3) as well as SAP BW (data warehouse) and mySAP SEM
(strategic enterprise management). |
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